Teleassistance

MyScutum Care remote assistance is based on a simple, reliable device: a trigger (medallion or bracelet) equipped with an SOS alert button connected via a GSM/4G/5G transmitter to an assistance center available 24/7. In the event of discomfort, a fall or an emergency situation, the user presses the button and is immediately connected to an operator, who assesses the situation and alerts next of kin, the emergency services or a homecare provider if necessary.

Yes, MyScutum Care devices use stand-alone GSM/4G/5G transmitters (integrated multi-operator sim card), requiring no fixed line or internet box. This technology ensures a stable, secure connection, both at home and away from home, guaranteeing nationwide coverage and continuity of service, even in the event of a power cut or Wi-Fi network failure. (except in white zones, where alternative PSTN/IP solutions are not available).

For people who are active, on the move or isolated, MyScutum Care offers mobile teleassistance solutions with real-time GPS geolocation. These devices enable an alert to be triggered from any location, while transmitting the user's precise position to the assistance center. This service is ideal for isolated workers, autonomous seniors or vulnerable people who want to be protected on a daily basis, wherever they may be. Geolocation is achieved via the transmitter box.

As soon as an alarm is triggered (by manual activation or automatic fall detection), the MyScutum Care assistance center contacts the user via the built-in loudspeaker (or, failing that, by reverse phone call to the user's home). Once all doubts have been cleared, the operator notifies relatives or emergency services according to the defined protocol. The entire process is secure and traceable, guaranteeing optimum responsiveness and care adapted to each situation.