OBI

Fight theft and operational complexity with intelligent surveillance solutions.

OBI

OBI GmbH & Co. Deutschland KG is one of Europe's leading DIY retailers, headquartered in Wermelskirchen, Germany. With a network of 668 stores across the continent - over half of them in Germany - OBI has built up a solid reputation for offering a wide range of DIY, gardening and home improvement products, suitable for both professional and private customers.

OBI's international expansion has been particularly successful in Central and Eastern Europe, where Poland is emerging as a key market. In this country, OBI operates several dozen superstores, strategically located in major conurbations such as Warsaw, Kraków, Wrocław and Gdańsk, serving as hubs for home improvement solutions and customer service excellence.

Challenge

OBI's superstores in Poland face a number of operational challenges specific to the DIY sector.

Firstly, theft - both internal and external - remains a persistent problem, particularly for high-value items such as power tools and electronic equipment, which are easy to conceal and resell.

Secondly, the size and configuration of these stores, often vast in size by thousands of square meters, complicate exhaustive surveillance of all areas, especially during busy hours or promotional events.

Thirdly, stock losses due to mismanagement, uncontrolled access to storage areas or procedural breaches add a further level of complexity, impacting both profitability and customer satisfaction.

These challenges call for robust, scalable security solutions tailored to the dynamics of big-box stores.

Solutions implemented

To address the issues of theft, operational complexity and inventory loss, OBI has deployed a complete video surveillance (CCTV) solution in its department stores in Poland.

1 - This includes the strategic installation of high-definition cameras in key areas such as entrances, checkouts and high-risk aisles, all connected to a centralized surveillance system.

2 - The solution also includes a regular maintenance service to ensure optimum performance, as well as staff training to improve incident management.

3 - By combining intelligent detection functionalities with store-specific layouts, OBI has significantly boosted loss prevention, simplified security operations and improved customer and employee safety.

We chose Scutum for the quality of their approach, the ease of having a single supplier for all passenger security services, and the guarantee of sovereign hosting of our data. I also expect Scutum to have a real capacity for anticipation and effective support in the event of a crisis situation, when their value would be fully revealed. Support is always seamless. Today, Scutum offers us a complete and reliable system to protect our mobile staff.

Yves Ruinat

VP Legal - Risk Manager - DPO

We have been working with Scutum since 2008. Over the years, Scutum has established itself as a reliable, competent and trustworthy partner, with a qualified and professional team. We are fully satisfied with our collaboration and recommend Scutum as a technical partner of reference.

Hubert Pyszko

Technical Department Manager, OBI Poland

Results

The installation not only ensured full regulatory compliance, but also brought an unprecedented level of operational control across the entire site. Preston Temple, an extraordinary and much-loved site in the North West, required a complex upgrade within a strict timeframe. Despite these challenges, the team of designers and technicians worked seamlessly together to deliver a system that performs well, is scalable, and now gives facility staff complete confidence in their operations.