OBI

Fight theft and operational complexity with intelligent surveillance solutions.

OBI

OBI GmbH & Co. Deutschland KG is one of Europe’s leading DIY retailers, headquartered in Wermelskirchen, Germany. With a network of 668 stores across the continent, more than half of them in Germany, OBI has built a strong reputation for offering a wide range of DIY, gardening and home improvement products for both trade and private customers.

Its international expansion has been particularly successful in Central and Eastern Europe, with Poland emerging as a key market. In Poland, OBI operates several dozen superstores, strategically located in major cities including Warsaw, Kraków, Wrocław and Gdańsk, providing home improvement solutions and high-quality customer service.

Challenge

OBI's superstores in Poland face a number of operational challenges that are typical of the DIY retail sector.

Firstly, both internal and external theft remain persistent issues, particularly in relation to high-value items such as power tools and electronic equipment, which are easy to conceal and resell.

Secondly, the size and layout of these stores, which often span several thousand square metres, make it difficult to maintain complete visibility across all areas, particularly during peak trading periods and promotional events.

In addition, stock losses resulting from inventory discrepancies, unauthorised access to storage areas and procedural non-compliance create further complexity, affecting both profitability and the customer experience.

These challenges demand robust, intelligent and scalable security solutions that are specifically designed to meet the operational requirements of large-format retail environments.

Solution

To address the challenges of theft, operational complexity and inventory loss, OBI deployed a comprehensive CCTV solution across its superstores in Poland. The solution provides centralised video surveillance, enhanced visibility across large retail environments and real-time monitoring of critical areas, enabling OBI to strengthen loss prevention, improve operational oversight and support more effective store management.

1 - This includes the strategic installation of high-definition cameras in key areas such as entrances, checkouts and high-risk aisles, all connected to a centralised surveillance system.

2 - The solution also includes a regular maintenance schedule to ensure optimum performance, as well as staff training to improve incident management.

3 - By combining intelligent detection functionalities with store-specific layouts, OBI has greatly enhanced loss prevention, simplified security operations and improved customer and employee safety.

We chose Scutum for the quality of their approach, the ease of having a single supplier for all passenger security services, and the guarantee of sovereign hosting for our data. I also expect Scutum to have a real capacity for anticipation and effective support in the event that we have to manage a crisis situation, where their value would be fully revealed. The support is always fluid. Today, Scutum offers us a complete and reliable system to protect our mobile employees.

Yves Ruinat

VP Legal - Risk Manager - DPO

We have been working with Scutum since 2008. Over the years, Scutum has established itself as a reliable, competent and trustworthy partner, with a qualified and professional team. We are very satisfied with our collaboration and recommend Scutum as a technical partner of reference.

Hubert Pyszko

Technical Department Manager, OBI Poland

Results

The installation not only ensured full regulatory compliance, but also provided an unprecedented level of operational control across the site. Preston Temple, an extraordinary and much-loved venue in the North West, required a complex upgrade within a strict timescale. Despite these challenges, the team of designers and technicians worked seamlessly together to deliver a system that performs well, is scalable and now gives facility staff complete confidence in their operations.